Privacy Policy
This Privacy Policy explains how Gilead Couriers (“we”, “us”, “our”) collects, uses, and protects personal data when you visit our website or request courier services.
1. Who we are
Gilead Couriers is a UK-based A-to-B courier service. For privacy queries, contact: dispatch@gileadcouriers.co.uk.
2. What data we collect
We may collect the following categories of information:
- Contact details (name, email address, telephone number).
- Booking details (pickup/drop-off postcodes or addresses, requested times, notes).
- Communications (messages sent to us by email or via forms).
- Technical data (basic website logs such as IP address and browser type, where available).
3. How we use your data
We use your data to:
- Respond to enquiries and administer bookings.
- Provide service updates and dispatch communications.
- Improve service quality and maintain operational records.
- Comply with legal, regulatory, or insurance requirements.
4. Lawful bases for processing
We process personal data where necessary for:
- Contract — to provide courier services you request.
- Legitimate interests — to operate and improve our service and prevent misuse.
- Legal obligations — e.g., record-keeping where required.
5. Sharing your data
We do not sell personal data. We may share limited information with service providers strictly as needed to deliver the service (for example, communications tooling or operational systems), and only on a need-to-know basis.
6. Data retention
We retain personal data only for as long as necessary to manage bookings and meet legal, regulatory, or insurance requirements. Retention periods vary depending on the nature of the booking and record type.
7. Your rights
Depending on your circumstances and applicable law, you may have rights including access, correction, deletion, objection, and restriction of processing. To request this, email dispatch@gileadcouriers.co.uk.
8. Security
We take reasonable measures to protect personal data against loss, misuse, and unauthorised access. However, no online system is completely secure.
9. Cookies
Our site may use essential cookies or basic logging to operate effectively. We do not intentionally use cookies to profile users for advertising.
10. Changes to this policy
We may update this policy periodically. The “Last updated” date will reflect the latest revision.
11. Contact
Email: dispatch@gileadcouriers.co.uk